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Personal Coach - How to win in English-speaking Software Outsourcing Services  

2010-01-21 19:24:40|  分类: My Book |  标签: |举报 |字号 订阅

  下载LOFTER 我的照片书  |

 Table of Content

 

Looking for UFO - A Preface

Chapter 1 The Game Starts

1

Hi, Lao-wai!  Dear Customer

2

Invisible Services

3

It’s art, dammit!

Chapter 2  Cultural Chasm

4

Peking Chef Bakes Donut

5

Become a Hero after Climbing the Great Wall Unnoticed Approvals

6

Praise from Customer

7

The customer wants to be told they're wrong

8

Ask questions

9

Tell Them NO

10

American heroes do not follow the law, they have their own sense  of    right and wrong and act accordingly

11

Personal Privacy

12

Wolf Coaches

Chapter 3 Communication and Practice

13

E-mail and Online Chatting

14

How Much Did You Get from a Con-call?

15

Meeting Etiquettes

16

Small Talks, Hallway Talks

17

Passion in Technologies

18

There will always be bugs, blocking issues and schedule delays, only true failure is in communication

19

News (No News, Bad News, Good News)

20

Timely Appreciation

21

Interview using Video Conf.

Chapter 4 Delivering the Services

22

Go to the mattresses! Prepare for War

23

Written Proposal

24

Visualization and System Architecture

25

Semi-perfectionist and Creativity

26

120% Perspiration and Scientific Attitude

27

Long Distance Training

28

How to Win Customers?

29

Pitfalls in Project Delivering

30

Check List – Let Customer Make the Final Call

31

Team!  Team!

32

Deadline?

33

Documentation,documentation!

34

Change Shirt Everyday

 

Chapter 5 Wrapping Up

35

After a Failure

36

Time to showoff and Postmortem

37

ITO as a Career Destination, not a Launching Pad

 

Chapter 6 Prep for the Game

38

Accountability

39

Watching CCTV-9 Daily

40

Little Zhao? Michael?

41

Competitions

42

Speech Writing

43

Public Speech and Body Language

44

Customer's Interview

45

Buddies, buddies!

46

Intense Workout and Sustainability

 

Appendix

47

PM Handbook (Sample Outline)

48

Customer Service Guide (Sample Outline)

49

Process in Proposal Writing

50

Meeting Minutes (A Sample)

51

Make Good Use of WORD

52

E-mail Message Sample

53

Weekly Report (A Sample)

54

A Checklist

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